Please read this page carefully before purchase. Proceeding with purchase implies that buyer is agreeable to all the terms and conditions stated on this page.
- We are not responsible, and will not accept request for refunds or re-sending of order/s, for the following reasons:
- Shipping delays or lost of parcel/s by Postal Service, Courier or Customs of Destination Country
- Parcel/s held by Custom
- Taxes and duties placed on parcel/s by Customs of Destination Country
- Request of exchange or refund will not be accepted if an order is placed by customer by mistake.
- Request of exchange or refund will not be accepted if item(s) is
- not in its original intact packaging
- worn or damaged by customer
- altered by customer
- purchased from a third party
- If parcel is returned to Sender (Fenlyn) due to the following reasons:
– Buyer neglected to keep track of parcel status
– Buyer provided wrong or incomplete shipping address
– Buyer failed to contact destination Post Office or Courier after delivery attempt was made,
We can re-ship item if buyer pays the actual cost of re-shipping, or we will refund the cost of item minus the actual cost of the initial shipping, depending on buyer’s location and initial shipping option.