Terms & Conditions

Please read this page carefully before purchase. Proceeding with purchase implies that buyer is agreeable to all the terms and conditions stated on this page.

  1. We are not responsible, and will not accept request for refunds or re-sending of order/s, for the following reasons:
    • Shipping delays or lost of parcel/s by Postal Service, Courier or Customs of Destination Country
    • Parcel/s held by Custom
    • Taxes and duties placed on parcel/s by Customs of Destination Country
  2. Request of exchange or refund will not be accepted if an order is placed by customer by mistake.
  3. Request of exchange or refund will not be accepted if item(s) is
    • not in its original intact packaging
    • worn or damaged by customer
    • altered by customer
    • purchased from a third party
  4. If parcel is returned to Sender (Fenlyn) due to the following reasons:
    – Buyer neglected to keep track of parcel status
    – Buyer provided wrong or incomplete shipping address
    – Buyer failed to contact destination Post Office or Courier after delivery attempt was made,
    We can re-ship item if buyer pays the actual cost of re-shipping, or we will refund the cost of item minus the actual cost of the initial shipping, depending on buyer’s location and initial shipping option.